Refund policy
Return Policy
At Mouze Case, we strive to provide high-quality products and ensure customer satisfaction. If you are not completely satisfied with your purchase, we offer a simple return process. Please review our return policy below:
Eligibility for Returns
- Time Frame: You must request a return within 2 days of receiving your order.
- Condition of Items: Items must be unused, in their original condition, and in the original packaging to be eligible for a return.
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Non-Returnable Items:
- Customized or personalized products
- Items on sale or marked as "final sale"
- Gift cards
Return Process
- Contact Us: To initiate a return, please email us at mouzecover@gmail.com within 2 days of receiving your order. Include your order number and a brief reason for the return.
- Return Authorization: Once approved, we will arrange the return for you and provide instructions on how to proceed.
- Shipping Costs: Customers are responsible for paying the return shipping costs. Shipping charges are non-refundable.
Refunds
- After receiving and inspecting your returned item, we will notify you of the refund approval or rejection.
- If approved, the refund amount will be transferred to your bank account within 7 working days.
- Please note, it may take additional time for the refund to appear in your bank account depending on your bank's processing times.
Exchanges (if applicable)
- We only replace items if they are defective or damaged. To request an exchange, please email us at mouzecover@gmail.com.
Late or Missing Refunds
- If you haven’t received your refund within 7 working days, please check with your bank or contact your bank for further assistance.
- If you have any concerns, please contact us at mouzecover@gmail.com.